This website is operated by Ashcombe Adventure Centre Ltd (“Ashcombe Adventure Centre/Ashcombe Shooting Ground”) registered in England and Wales with company number 4045030 and whose registered office address is at Stanhope House, 10-11 Fore Street, Holsworthy, Devon, EX22 6DT. Here at Ashcombe Adventure Centre, we understand the concerns about how personal data is stored and used and are committed to complying with data protection laws.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
We are Ashcombe Adventure Centre Ltd, a privately owned limited company.
We obtain information about you when you use our website, for example, when you contact us about planning an event, if you directly give us any information via forms, if you make a booking or purchase a gift voucher or if you sign up to receive email communication.
We will only use your data to ensure that we can communicate well with you throughout your booking experience.
We’ll protect your data like it’s our own. We have put in place appropriate security measures to prevent your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We don’t have any public or wireless access at all to the computers that are used to administer your data.
Below we give you a simple and understandable breakdown of where your information is processed, stored and then erased.
Your Name and Contact Details – This information is archived as a legal requirement for 6 years.
To ensure that you receive all relevant information and options from us and confirm to you that your booking is secure - with your deposit paid.
We often need to contact groups with a friendly reminder to advise us of any dietary requirements, transport requests etc. related to their bookings.
We send out one feedback request after your visit. This isn’t at all mandatory but we love to hear how we did and receive any photos that you’re happy for us to use.
Before participating in any activities here at Ashcombe Adventure Centre, we require you to complete a disclaimer form to make us aware of any health conditions, to make you - the customer, aware of your responsibilities and to have any details to hand should any unfortunate events occur.
Our policy for walk-in Clay Shooters is that we hold on to a license as deposit for a clay-counting card. These are swapped back at the end of the visit.
Until we confirm a new post, we hold all applicants’ details provided to us to make contact for interviews, references etc.
To ensure that you are above the required minimum age and for any medical purposes that may arise.
We ask that you inform us of any dietary requirements to help us meet your catering needs satisfactorily. It is really important that we are informed (on the disclaimer form) of any medical conditions before participating in our activities to allow us to give you the right support.
If you let us know, then we can cater for specific dietary requirements such us Halal, etc.
As soon as this information is used, it is destroyed. We shred card details as soon as any transaction has taken place, so if you need to add any more participants to your booking, be prepared to give them to us all over again!
All bookings need to be secured with a non-refundable deposit. Gift Vouchers need to be paid for before they’re sent out.
We will only send you a newsletter telling you about what’s new at Ashcombe Adventure Centre if you sign-up to our newsletter. There will always be an option to unsubscribe from this email marketing.
We also send out just one feedback request following your visit. This is not an automated email though and therefore no data will be stored for future marketing purposes.
At Ashcombe Adventure Centre, we are 100% committed to protecting the privacy and security of our customers. If you have any further questions about how we Protect Your Privacy, please contact our Privacy Manager by emailing firstname.lastname@example.org.
If you fail to provide personal data that is required by us by law, or under the terms of contract, we may have to cancel our service to you. (For example, if a disclaimer form is not fully completed, we will not be able to allow participation in the event). In this case, we will notify you of this at the time.
We do not, and will not, sell any of your personal data to any third party - including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
We'll only hold on to your information for as long as is needed, until your booking contract with us is fulfilled by both parties.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep or hold of some of your information as required, even after it is no longer needed to provide the services to you.
You have a lot of rights relating to your personal information:
• The right to be informed about how your personal information is being used.
• The right to access the personal information we hold about you.
• The right to request the correction of inaccurate personal information we hold about you.
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
• The right to stop direct marketing messages, which you can do by unsubscribing from our marketing messages or contacting our Privacy Manager at email@example.com.
• The right to complain to your data protection regulator - in the UK, the Information Commissioner's Office
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited which helps us to know what content is of interest and informs what we do in the future, so that we can enhance customer experience.
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or disable cookies in your browser settings, but if you do so, some features of this site may not work as intended and your user experience may be affected.
The cookie-related information we gather from the cookies placed on your device is in no way used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.